Frequently Asked Questions
Do you have any questions about our photography? We hope we have all the answers for you !
Where are you based?
Our studio is in the beautiful town of Richmond NSW in the Hawkesbury District. We have a number of outdoor locations for your sunset sessions in the Hawkesbury & surrounding Hills, Nepean & Blue Mountain areas.
What days can we be photographed?
We know life is busy so we are available 7 days a week (even public holidays) for outdoor sessions. These sunset sessions are always an hour & half before sunset when the light is soft & warm. In winter this tends to be around 4pm & when daylight saving starts in October the sessions are around 6pm.
Our studio sessions at our Richmond NSW Studio is the perfect location for intimate Maternity & Newborn portraits are available any weekday.
Where can we have our outdoor photography session?
If you own an acreage property we would love to come to your home & photograph your family and/or pets. We also have a number of locations in the beautiful Hawkesbury & surrounding areas. From beautiful quiet parklands to amazing lookouts. Tracey will chat to you when you make your booking about choosing a location that will best suit your family and/or pet.
What is the cost / price to book a session?
Our Session Fee is $160, this is payable at the time of booking to hold the day for your family. We only hold one session each day, so that day is booked out just for you. Please note this is non-refundable but transferrable if your session needs to be postponed due to sickness or bad weather.
What happens if it is raining on the day of my outdoor session?
On the day of your shoot Jason will be watching the radar & monitoring any bad weather. Around lunchtime if he is concerned we will call you to discuss options. If the weather is particularly bad we will reschedule your outdoor photography session to another day at no extra cost to you.
What do we wear?
It’s a great idea to think about what everyone is going to wear. Keep it simple and wear clothes that you feel comfortable and relaxed in. When you book your session we will send you a PDF with all the information to help you decide on your clothing. Have a look at the latest photographed families on our Facebook page for ideas www.facebook.com/naturalfocusphotography.
For Studio Sessions we have an ever growing wardrobe that we are happy for you to use if you are not sure you have the right outfit for your maternity or newborn session.
How long will the session take?
Family & pet sessions usually take around an hour, extended family groups may take a little longer. Jason is very efficient in getting the images he knows you want and doesn’t want the session going too long so young children, animals & even the adults are over it. We want it to be fun, relaxed & finished before anyone gets tired. Studio sessions normally take around an hour & a half.
When can we see the images?
Within the week following your session the images will be ready for viewing at our studio in Richmond. It usually takes between 60-90 minutes to choose the images & then products that will suit your home. Being a small family business we try to be as flexible as possible with times for you all to come and be involved. Monday – Friday during the day/night and Saturday appointments are also available. We encourage you to think about where you will display the images in your home, we have a computer program that allows us to load an image of your wall and superimpose your new prints onto it, this allows you to visualise how the image will look in the space and choose the size that suits.
How much will I spend?
We understand every families needs & choices are different. Our flexible packages allow you to decide what images you love & want. Tracey will help you sort through the images to pick out your favourites and discuss with you what products (prints, frames, albums, canvas, glass prints etc) will suit your home. Our packages start at $750 & include prints & digital images. Most families choose our middle packages of $1000 to get the most of their images.
Are there payment plans?
Yes you can organise a payment plan with Tracey. You just need to pay a deposit (minimum 20%) at your “Ordering Appointment” and then specify what amount you would like to pay monthly or fortnightly. We don’t mind if it takes a little while to pay off your portrait package because we know you are going to love your images for years!
Can I get the digital images?
Yes ! All packages include high resolution edited digital images.
When will my portrait package be ready to collect?
Your digital images will be ready within a couple of days, we know you can’t wait to get them to share. Prints around 2 weeks & albums, canvas prints & frames usually take 4-6 weeks of ordering.
We would love to hear from you, why not contact us.